|
Policies
Shipping: When you contact me to order an instrument,
I'll need your ZIP code in order to calculate a shipping estimate.
U.S. orders of instruments are usually shipped via UPS, and international orders
are shipped via the U.S. Postal Service, unless the buyer
specifies another carrier. I will not mark
your purchase as a gift, declare a lower value, or commit
any other customs fraud, so don't ask. When I ship, I'll send
you the tracking number via email.
All string orders are shipped via the Postal Service.
I work 50–60 hours a week and have many other responsibilities in
addition to Emando.com, so some orders can take a day or three to
ship. If you need your item by a specific date, please notify me
when you order.
Custom string orders: I've tried to set up the
site so you can order a string set made up of any gauges I have
in stock. If you know what you want but don't see it listed, just
e-mail me at
and we'll work it out.
48-hour approval: When buying an instrument from Emando.com,
you have 48 hours after receiving it to try it out. You may decide
to return it, for any reason at all, as long as you notify me within
that 48-hour period. Return shipping is your responsibility. Upon
receipt of the instrument in the same condition as when it was sent,
I'll refund the purchase price (minus the nonrefundable
PayPal fee if you paid with PayPal).
If you need to, you may negotiate a longer approval period in advance.
But once that period is over, the instrument is yours to
keep.
Shipping damage is rare, but it has happened. If you notice
shipping damage, you must report it to me within the approval period.
I'll work with you to file an insurance claim.
You must also save the box and all packing materials; in some cases
you'll need to turn them over to the claims inspector
along with the instrument. For damage reported within
the approval period, you have the option of receiving a
refund once the claim is processed. For damage reported after
the approval period, I will still work with you on a claim,
but you are financially responsible for the instrument.
Used vs. new: As a rule, instruments sold by Emando.com are
used. On rare occasions I may take a consignment of a new
instrument directly from a luthier, but it's not my usual practice.
Payment: For domestic orders, I can accept PayPal,
cashier's checks, credit cards (with Square, usually via a
phone call), or postal money orders. For international transactions,
PayPal seems to be the only safe method of payment.
If you see something you like but are short of dough, you can
set up an installment plan. I try to be flexible.
|